Dr. Haesun Moon
SUMMIT – DAY1 – 22 July 2026
Keynote: The Listening Compass: Getting In Our Way or Getting On Our Way?
In disruptive times, coaches and leaders often rely on tools designed for stability. This session challenges that assumption through the metaphor of a compass: it does not tell you where to go, but helps you understand where you are. In uncertainty, precise awareness of the present moment becomes the most powerful starting point.
Moving beyond standard techniques, the session explores the importance of calibrated human presence in a world shaped by data and AI, highlighting the ability to sense and respond to what is emerging in real time.
Participants will engage in a research-informed framework, live transcript analysis, and paired practice to develop the skill of reading conversational dynamics as they unfold.
Attendees will leave with a shared language for listening, practical tools, and greater precision in coaching and leadership contexts.
Haesun Moon is a communication scientist and a leading expert in the study of language in coaching and leadership. As a “pracademic”—bridging the gap between rigorous research and real-world practice—she teaches at the University of Toronto and serves as Director of
the Canadian Centre for Brief Coaching.
Dr. Moon’s work investigates the hidden mechanics of how we speak, listen, and shape meaning. She is best known for developing the Dialogic Orientation Quadrant (DOQ) and using Microanalysis of Face-to-Face Dialogue (MFD) to help professionals monitor their
impact in real time. Her research on Interfluence—the moment-by-moment shaping of
agency—is the foundation of her advanced course, Interfluence in Action, which she teaches at the Institute of Coaching (McLean, Affiliate of Harvard Medical School).
She is the author of Coaching A–Z: The Extraordinary Use of Ordinary Words and co-author of Thriving Women, Thriving World. Her upcoming work, The Habit of Better, challenges the “efficiency narratives” of leadership and invites us to examine how we construct the very idea of “better” in our everyday lives.